Account & Data Deletion

Option A — From within the HomePe app (fastest)

1. Open the HomePe app and sign in to your account.
2. Go to Profile → Account Details → Delete Account.
3. Choose a reason and review the on‑screen summary of what happens next.
4. Confirm with the one‑time password (OTP) sent to your registered mobile number.

Your account is locked as soon as you confirm — but nothing is erased yet. You have 30 days to change your mind and simply sign back in to restore it (see Section 6). If you have active SIPs or investment orders still settling, the app will ask you to cancel or let them settle first (see Section 5).

Option B — By email

Prefer email? Send a deletion request from your registered email address to support@homepe.com with the subject line “Delete My Account”. Include the mobile number registered with HomePe so we can locate your profile. We will verify your identity (via your registered email or an OTP) and process the request manually within 7 business days.

What is erased depends on whether you ever completed KYC or made an investment through HomePe.

If you never completed KYC and never invested

Once the 30‑day restore window has passed, we permanently erase your account record and the personal data we hold for you, including:

• Account identifiers — your name, email address, mobile number and profile details.
• Financial profile inputs — loan principal, EMI amount, interest rate, tenure, income range and savings goals you entered.
• Simulation history, prepayment and SIP strategies generated for you, and saved preferences.
• Support queries, feedback messages and in‑app activity tied to your profile.
• Device identifiers and usage analytics linked to your account.

If you completed KYC or made an investment

SEBI and AMFI regulations require us to retain your KYC, transaction and audit records — which include identifying details such as your name, PAN and contact information. In this case your account is permanently closed and locked, and these records are kept for the legally mandated retention period and isolated from active use (see Section 4) rather than erased.

As a regulated mutual fund distributor (AMFI ARN 349668), we are required by law to retain certain records even after account deletion. We keep only the minimum necessary, isolate it from active systems, and use it solely for the purposes below:

• Transaction & financial records— retained for the period mandated under SEBI, AMFI, PMLA and applicable tax laws (typically up to 8 years).
• Records required for legal, audit or regulatory compliance— retained for as long as the applicable obligation requires.
• Marketing suppression list— a minimal record (e.g. a hashed contact) kept for up to 5 years so we can honour your opt‑out and not contact you again.
• Backups— residual copies in encrypted backups are purged on a rolling cycle, within 30 days of deletion.

Retained data is not used to re‑profile you or for any new processing once your account is deleted.

HomePe acts only as a distributor. Any mutual fund units you hold are recorded with the respective Asset Management Companies (AMCs) and Registrars & Transfer Agents (RTAs) — not with HomePe.

• Deleting your HomePe account does not redeem, close or transfer your mutual fund holdings.
• Your investments remain safe and accessible directly through the relevant AMC/RTA or another distributor.
• Please redeem or transfer any active SIPs and holdings before requesting deletion if you no longer wish to hold them, as you may lose the consolidated view HomePe provides.

• Immediately: your account is locked and you are signed out of all devices. You cannot sign in or use the app while a deletion request is active.
• For the next 30 days:nothing is erased. You can restore your account at any time by simply signing back in with your registered mobile number — no extra steps.
• After 30 days: the deletion becomes permanent and your account can no longer be restored. If you never completed KYC or invested, your account record and personal data are erased. If you completed KYC or invested, your account stays permanently closed and locked while the records SEBI and AMFI require us to keep are retained (Section 4) rather than erased (Section 3).

Requests sent by email are verified and submitted on your behalf within 7 business days, after which the same 30‑day restore window applies.

Changed your mind?As long as you are within the 30‑day window, you can restore your account and all of its data by signing back in with your registered mobile number. No request or confirmation is needed — signing in brings it back.

After the 30‑day window closes, your account can no longer be restored. For accounts with no completed KYC and no investments, your record and data are permanently erased and cannot be recovered. For accounts with completed KYC or investments, your account is permanently closed and locked, and the records we are legally required to retain (see Section 4) are kept in isolation solely to meet those obligations and are not used to re‑profile you.

You are welcome to create a new HomePe account at any time in the future, but it will start fresh with no link to your previous data.

For any questions about deleting your account or data, contact our support team:

• HomePe Technologies Private Limited
• Email: support@homepe.com
• Phone: +91 81221 27157
• Postal: 4/147‑12, K.N.R Building, Muthiahpuram, Thoothukkudi, Tuticorin — 628005, Tamil Nadu, India

See also our Privacy Policy and Terms and Conditions.